This standard is not met often. If a firm does not adhere to this standard, they’ll fail their customers. To ensure customers remain satisfied, companies such as Fedex have policies for refunds in place. It is important to inform customers that Fedex provides a money back guarantee , which allows them to keep their money, even if they don’t get the package on time.

Fedex’s money-back guarantee doesn’t cover delays caused by circumstances outside of the control of Fedex. These include strikes, as well as severe weather conditions. Some packages have extra needs, like the need for the receiver to sign to accept it is not covered by Fedex’s money back assurance.

Fedex Express enforces various rules that can prevent the shipping company from receiving a refund. This applies to packages with hazardous goods dry ice, dry ice, or any modifications to delivery and reroutes. These all prevent the package not arriving on the desired day and date.

To learn more about the Fedex Money Back Guarantee Please take a look at this video.

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